At Bubplay, we want you to be satisfied with your purchase. Please review our refund and returns policy below before placing an order.
1. Returns Eligibility
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Items that show signs of use, damage, or alteration may not be eligible for a refund.
2. Non-Returnable Items
The following items are non-returnable:
- Used or installed products
- Clearance or final sale items
- Gift cards
- Items damaged due to misuse or improper handling
3. How to Start a Return
To initiate a return, please contact us at:
Email: contact@bubplay.com
Include your order number, the item you wish to return, and the reason for the return.
Our support team will provide return instructions if your return is approved.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your payment provider
Original shipping charges are non-refundable unless the return is due to our error.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Provide clear photos or videos showing the issue so we can assist you quickly with a replacement or refund.
7. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
8. Order Cancellations
Orders may be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process above.
9. Contact Information
If you have any questions about our Refund & Returns Policy, please contact us:
Email: contact@bubplay.com
Phone: +1 315-858-3889
Mailing Address:
Bubplay
6455 SW Nyberg Ln
Tualatin, OR 97062
United States